I see the version that you are using is 8.1, I believe there must be C plug in and Java plug in entries would be present. Try either commenting of C plug in or Java plugin.
C plugin would be entries as - Plugin : server administration. dll - plugin-path: path to plugin location JAVA Plugin would be : - Server-Plugin-Alias: ARSYS. ARDBC. SERVERADMINISTRATION ARSYS. ARDBC. SERVERADMINISTRATION <server name>:9999 Other option would be to collect the working Def and place it in non working environment. Let me know if that helps. Regards, Ravindrakumar On 28-Aug-2015 9:38 PM, "Fannin, Teresa S." < [email protected]> wrote: > ** > > All, > > If I select Server Information I get a timeout error. System 8.1 ITSM, > Windows 8, SQl DB 12. > > Working with BMC they suggest to delete the following and reimport from > the serveradmin.def file. > > 1) AR System Administration: Add Or Remove Licenses > > 2) AR System Administration: License Review > > 3) AR System Administration: Server Information > > 4) AR System Administration: Support Form > > > > Now, import serveradmin.def file by using developer studio to re-import > all the above forms back to remedy. > > The default location of the serveradmin.def is :- > > \ARserver installation directory\ arsever name\arserver\install > form\en\serveradmin.def. > > > > AR System Administration: Add Or Remove Licenses could not be found in > the def file > > AR System Administration: License Review replaced with the one > from the def file > > AR System Administration: Server Information replaced with the one > from the def file > > AR System Administration: Support Form replaced with the > one from the def file > > > > Restart services. > > > > > > But still have the same problem. > > > > Any ideas? > > Thanks, > > Teresa > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
