Fred, Yes, I did that. We tried replacing the ServerAdmin.dll and the arplugin.exe but still getting the same error. I may have to reinstall. Thanks, Teresa
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, August 28, 2015 2:59 PM To: [email protected] Subject: Re: Server Information ** Looks like you have a bug to open with BMC. A plugin should never be able to kill the server process I've seen the ServerAdmin plugin fail for different reasons. Sometimes it won't resolve and comes up looking for a server of {yourServerName}.dummy.host.com (You can see this in the plugin.log) There are not enough rows in the table (Plugin Server Settings) to display all entries. (ARWARN 47006) Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Fannin, Teresa S. Sent: Friday, August 28, 2015 1:10 PM To: [email protected]<mailto:[email protected]> Subject: Re: Server Information ** I am getting arerror 92 error. Also in the arerror.log file am getting Fri Aug 28 11:31:06 2015 Code: c0000005 Operation: ARDBCGetEntry VendorName: REMEDY.ARDBC.SERVER.ADMINISTRATION Plugin-Lib: ServerAdmin.dll Access Addr: 00000024 Stack Begin: Addr: 77B622B2 Addr: 7C34F639 Addr: 016119A0 Stack End Fri Aug 28 11:31:06 2015 390695 : AR System server terminated - fatal error occurred in ARSERVER (ARNOTE 21) From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, August 28, 2015 12:43 PM To: [email protected]<mailto:[email protected]> Subject: Re: Server Information ** Are you are getting an error in your log files? If you let it time out a couple of times do you get an actual error message? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Fannin, Teresa S. Sent: Friday, August 28, 2015 11:07 AM To: [email protected]<mailto:[email protected]> Subject: Server Information ** All, If I select Server Information I get a timeout error. System 8.1 ITSM, Windows 8, SQl DB 12. Working with BMC they suggest to delete the following and reimport from the serveradmin.def file. 1) AR System Administration: Add Or Remove Licenses 2) AR System Administration: License Review 3) AR System Administration: Server Information 4) AR System Administration: Support Form Now, import serveradmin.def file by using developer studio to re-import all the above forms back to remedy. The default location of the serveradmin.def is :- \ARserver installation directory\ arsever name\arserver\install form\en\serveradmin.def. AR System Administration: Add Or Remove Licenses could not be found in the def file AR System Administration: License Review replaced with the one from the def file AR System Administration: Server Information replaced with the one from the def file AR System Administration: Support Form replaced with the one from the def file Restart services. But still have the same problem. Any ideas? Thanks, Teresa _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
