What is I put a question called Application(s) and listed all the names of the available apps that they could choose as check boxes. Then I sent up conditions for each of the applications COND:APP! = "Appname as listed in check box"? Or would I have to list each app with its own question?
April McPhersonDate: Mon, 28 Sep 2015 18:53:08 +0000 From: [email protected] Subject: Re: Service Request Help To: [email protected] ** Hi April, The conditions need to cascade from one to the next with the AOT's on the yes side and the next condition on the No side. If your qualification in the first condition is not true, then it goes to the "No" side and hits the next condition as shown in the attached edited screenshot. On Mon, Sep 28, 2015 at 10:37 AM Carl Wilson <[email protected]> wrote: ** Hi,As you have each condition being checked sequentially, you would need to place these in Parallel if you wanted to evaluate multiple options. If each Condition is evaluating only one option as Tauf mentions, you would never get to a "Default" and if it did not match that condition explicitly it would be bypassed. Example for multiple section: Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of April McPherson Sent: 28 September 2015 14:18 To: [email protected] Subject: Re: Service Request Help ** I thought I had attached my process flow. Let me try again. April McPherson> Date: Mon, 28 Sep 2015 08:47:04 -0400 > From: [email protected] > Subject: Re: Service Request Help > To: [email protected] > > April, > Without seeing your process flow, I'm going to assume the reason you are > getting the Bypassed status is because you are using one condition. You will > probably have to create a condition for each choice leading to each AOT that > "could" be selected. > > Sent from my iPhone > > > On Sep 28, 2015, at 8:20 AM, April McPherson <[email protected]> > > wrote: > > > > I am trying to create a Service Request in Remedy On Demand 8.1 that would > > allow users to choose multiple options. Each choice would generate a new > > work order based on that choice. I have created as such with a AOT for each > > choice and work order template for each choice. I have attached the process > > view. During testing when selecting only one choice everything works as > > expected. Multiple choices result in a Bypassed status. I do NOT want to > > use AIF if I can get away with it. Any help would be greatly appreciated. > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > <Capture.JPG> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the > Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
