Hi, Also to note, you need to have a "default" option depending on what way you decide to implement otherwise you end up in the situation of "orphaning" a request with no fulfilment generated i.e. if no condition matches (no selection), there is not a "default" AOT/PDT applied (bad practise).
The parallel option is visually easier to see what is happening for what you want to achieve, cascading the PDT with "LIKE" conditions will work but is not so representative of what you are actually wanting to achieve. So there are a couple of options you can use here. _____ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: 28 September 2015 20:36 To: [email protected] Subject: Re: Service Request Help ** I'm not sure if you're aware, but you can use LIKE with your lists as well. I do something like this with the five most common applications on our onboarding SRM form. Basically, I have a condition for each app but using the same question so it would be like: 'AppList' LIKE "%Visio%", then the next condition would be something like, 'AppList' LIKE "%Project%". Each condition branches off and creates a Work Order requesting that app (which is actually a different PDT in my case but could just be a set of AOTs.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of April McPherson Sent: Monday, September 28, 2015 2:20 PM To: [email protected] Subject: Re: Service Request Help ** What is I put a question called Application(s) and listed all the names of the available apps that they could choose as check boxes. Then I sent up conditions for each of the applications COND:APP! = "Appname as listed in check box"? Or would I have to list each app with its own question? Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
