HI All As you know in the 7.6.04 Infrastructure Change there are 13 Status options. This is a big jump for a company that just moved from a custom 6.3 environment where the Change has only 5. We're not currently using approvals so this is just noise/added effort to work through a Change. As such I have been asked to investigate reducing the number. However reading though the ITSM Admin Guide (pg 306) it specifically says "Do not modify the global best practice phases". I would assume that disabling a OTB global counts as modifying so it seems like I am stuck.
So if I only wanted Draft > Planning in Progress > Scheduled > Implementation in Progress > Completed > Closed is there a way to do that globally? Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
