I actually hid the Remedy OOB Status field and created my own. Then via some workflow, mapped my status' to the OOB status'. That enabled us to use our own status names and still take advantage of the OOB workflow. I did utilize approvals, so mine had to trigger the approval stages. Keep in mind you might need to disable records in the status transition rules to allow certain status transitions.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Tuesday, October 13, 2015 4:12 PM To: [email protected] Subject: Re: Too many status in Change Yes there is. For each of our Change Types - Standard, Normal, Emergency - we have different flows. >From the Application Administration Console > Custom > Change Management, create your custom Process Flow Configuration. Then under Foundation, build your Approval Process Configuration. Map your approvals to your processes. Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, October 13, 2015 3:41 PM To: [email protected] Subject: Too many status in Change ** HI All As you know in the 7.6.04 Infrastructure Change there are 13 Status options. This is a big jump for a company that just moved from a custom 6.3 environment where the Change has only 5. We're not currently using approvals so this is just noise/added effort to work through a Change. As such I have been asked to investigate reducing the number. However reading though the ITSM Admin Guide (pg 306) it specifically says "Do not modify the global best practice phases". I would assume that disabling a OTB global counts as modifying so it seems like I am stuck. So if I only wanted Draft > Planning in Progress > Scheduled > Implementation in Progress > Completed > Closed is there a way to do that globally? Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company [email protected] <mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 navsig ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
