Hello Mark, Yes this is absolutely possible and you should get much more than that in 7.6.04 and so as in 8.1/9.0.
The steps are simple yet effective, check this BMC Communities Pulse Article https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow I hope this helps Regards, Kunal On Wed, Oct 14, 2015 at 1:11 AM, Brittain, Mark <[email protected]> wrote: > ** > > HI All > > > > As you know in the 7.6.04 Infrastructure Change there are 13 Status > options. This is a big jump for a company that just moved from a custom 6.3 > environment where the Change has only 5. We’re not currently using > approvals so this is just noise/added effort to work through a Change. As > such I have been asked to investigate reducing the number. However reading > though the ITSM Admin Guide (pg 306) it specifically says “Do not modify > the global best practice phases”. I would assume that disabling a OTB > global counts as modifying so it seems like I am stuck. > > > > So if I only wanted Draft > Planning in Progress > Scheduled > > Implementation in Progress > Completed > Closed is there a way to do that > globally? > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > [email protected] > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
