So you are saying you have a incident Floating license for a person that does not need it? A floating license is a write license how would you except the system to log you in with a read license as if the system knows you do not plan to actual use your Floating license. Just because your group has no assigned tickets to you. You want the system to log you in with your floating license determine that there are no tickets assigned to any groups that you belong to and set your license to read. Also would that be if have never been assigned a ticket or just the open tickets. And if you are logged in with read license and you get assigned an Incident then the read license changes to Write? Am I missing something? Teresa
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of laurent matheo Sent: Friday, October 30, 2015 12:55 PM To: [email protected] Subject: Re: Serious flaw in BMC Remedy Licensing Personaly I don't see why you could not post this on bmc community but ok :) I am no license expert so well, did you contact bmc support or someone from BMC about it? In which version are you? Mobilis in Mobile. > Le 30 oct. 2015 à 18:50, Ryan Nicosia <[email protected]> a écrit : > > Didn't think BMC wanted me to post this on their communities but we have > found what I would consider a serious flaw in the way that BMC counts a > license against a user. > > Here is the scenario: > > User A has been giving a FLOATING license for Incident. User A has his IT > home page configured as overview console to display all INC's, CR's, and > TASKS assigned to his group. > > User A's support group has NO incidents assigned to it. > > User A logs into Remedy and immediately shows up in license review as > consuming a "write" license (NOT A READ LICENSE) for Incident. > > User A refreshes his overview console every half hour. Since the "write" > license doesn't switch back over to "read" for 15 minutes, he is virtually > consuming a "write" license for Incident all day long. > > And this is the really stupid part. He has never even opened an Incident. > > > What we have found through our use of the RRR License tool is that some of > our top "Incident License" users are people who have NEVER even opened an > Incident. We've taken the list of people who (according to BMC) have > consumed an Incident "write" license and searched for their login ID in the > HPD audit log and work log forms. To our amazement, over 1/4 of them aren't > in there. > > So, this begs the question. Has anybody else figured this out? If so, does > it bother you as much as it bothers us that a user who has been given an > Incident User (FLOAT) license and NEVER uses it, can still cost your > organization money in license fees? > > I know we can adjust our licenses and give out Incident viewer but it seems > like an administrative nightmare to figure out who should get what when the > real answer would be for the tool to do a better job of counting who is > really using a license. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
