Couldn’t agree more — see this on community: https://communities.bmc.com/ideas/1515
Vote it up :) -John On Fri, Oct 30, 2015 at 12:50 PM, Ryan Nicosia <[email protected]> wrote: > Didn't think BMC wanted me to post this on their communities but we have > found what I would consider a serious flaw in the way that BMC counts a > license against a user. > > Here is the scenario: > > User A has been giving a FLOATING license for Incident. User A has his > IT home page configured as overview console to display all INC's, CR's, and > TASKS assigned to his group. > > User A's support group has NO incidents assigned to it. > > User A logs into Remedy and immediately shows up in license review as > consuming a "write" license (NOT A READ LICENSE) for Incident. > > User A refreshes his overview console every half hour. Since the "write" > license doesn't switch back over to "read" for 15 minutes, he is virtually > consuming a "write" license for Incident all day long. > > And this is the really stupid part. He has never even opened an Incident. > > > What we have found through our use of the RRR License tool is that some of > our top "Incident License" users are people who have NEVER even opened an > Incident. We've taken the list of people who (according to BMC) have > consumed an Incident "write" license and searched for their login ID in the > HPD audit log and work log forms. To our amazement, over 1/4 of them > aren't in there. > > So, this begs the question. Has anybody else figured this out? If so, > does it bother you as much as it bothers us that a user who has been given > an Incident User (FLOAT) license and NEVER uses it, can still cost your > organization money in license fees? > > I know we can adjust our licenses and give out Incident viewer but it > seems like an administrative nightmare to figure out who should get what > when the real answer would be for the tool to do a better job of counting > who is really using a license. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *John Sundberg* Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
