Will, Precisely my point. If I change that same user to Incident Viewer and he logs in, he can still function in Overview console. As soon as we change him back to Incident User and he logs back in, he consumes a "write" license immediately.
After 15 minutes with no refresh in overview, it goes back to "read". So, it is in fact consuming a "write" license by virtue of the overview console performing the query in the background of searching for any assigned incidents for that support user or the group(s) he belongs to. Just doesn't add up. Other than adding up to a bunch of money. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
