Kaur, Permissions are a multi-layered thing so you need to look at all aspects of access.
First, you seem to have access to the form as you can see the form. Second, you seem to have access to the records -- either by explicit access or by row level security -- as you can see the records in question. So, at this point, you have gotten to the level of being able to see the records. Now, there is the topic of the individual fields... From the permissions you describe, the Assignee and Submitter groups have Read access to the fields in question. That means that these users are not allowed to make a change to the contents of those fields. The only permission left is Public permission. What rights does that group have? Whichever it is, that means it is that right for ALL users so there should not be any difference between records. You say the Assignee field is blank in both records -- so no-one is the assignee. How about the Submitter field. Does it have the same value or different values? Is one of the values the name of the user you are logged in as who is successful on one record and gets an error on the other? Is this form a special form like the User form by chance? At this point, without seeing the system more directly, it is hard to offer more input. If these notes don't help with finding the issue, you should open a case with the support team so they can look your system and help you get to the bottom of the access issue. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Su Kaur Sent: Monday, March 07, 2016 12:08 PM To: [email protected] Subject: Re: ARERR[331] You do not have write access to this record Assignee and Submitter groups have Read permission (View) for those fields. Assigned To field is never getting set even after modifying the record. There are two records with the same submitter,and assigned to fields but only the summary field differs. If it is a permission issue, why it occurs on only one record? Any idea? Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
