Misi, Correct as usual... But, note that if you change a field you don't have write access to to the same value as it originally had, there was logic put into I think it was 8.1 and later (although it could have been before that) that actually checks this and if you are not changing the value, it will not issue the error. This is to handle clients that just send all data even if changing only one field. So, you should not get an error if the value is not being changed.
All other notes you have mentioned here are correct and are things to look at. Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, March 08, 2016 1:22 AM To: [email protected] Subject: Re: ARERR[331] You do not have write access to this record Hi, But if Assignee and Submitter (and Public) has Read access to the fields #1 and #2, no one except and Administrator can change that field. The fields could be set by filters or have "allow anyone to submit" enabled. So do you change these fields manually? It can also be a an Active Link that sets the values of these field. The fields will be treated as changed even if the Active Link sets it to the same value as it originally had. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Assignee and Submitter groups have Read permission (View) for those fields. > Assigned To field is never getting set even after modifying the record. > > There are two records with the same submitter,and assigned to fields > but only the summary field differs. > If it is a permission issue, why it occurs on only one record? Any idea? > > Thanks! > Kaur > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
