This issue comes session is expired. So try below KB article. https://kb.bmc.com/infocenter/index?page=content&id=KA377228&actp=search&viewlocale=en_US&searchid=1368038699602
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of AR System Sent: 08 March 2016 23:15 To: [email protected] Subject: Re: Unable to login into Mid-Tier config page ** Yes , I have tried with default password "arsystem" , also tried encrypted password with modifying config.properties file. Thanks, Rudra K On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing <[email protected]<mailto:[email protected]>> wrote: ** have you tried the default password? In case it got reset with the war deploy? On Tue, Mar 8, 2016 at 1:21 AM, AR System <[email protected]<mailto:[email protected]>> wrote: ** Hi All, We are unable to access the AR System Config page after deploying the Midtier via a war file on Websphere. Issue Details: We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was installed with IBM Websphere Once the snapshot was complete we deployed 8.1 midtier war file for IBM Websphere following steps from BMC docs Now when we login to Remedy Midtier configuration page, after entering Password, it is redirected to config_auth_failed.jsp page every time. 1. Go to http://:/shared/config/config.jsp and enter password (correct /or wrong) 2. Getting below Config_auth failed page I tried solutions from below KB's, but no luck https://kb.bmc.com/infocenter/index?page=content&id=KA406032&actp=search&viewlocale=en_US&searchid=1456722210291 https://kb.bmc.com/infocenter/index?page=content&id=KA362261&actp=search&viewlocale=en_US&searchid=1456722210291 Environment Details : OS : AIX 6.1 Web Server : Websphere 8.5 Thanks and Regards, Rudra K _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
