Thanks Misi, I'll try that!
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Misi Mladoniczky
Sent: 11 March 2016 11:15
To: [email protected]
Subject: Re: User timeout triggers ARERR 9351
Hi,
This seems to be a problem between the browser and Mid-Tier. Presumably caused
by a firewall timeout issue. Maybe you can get your firewall people to look
into increasing the session length in order to prevent this to happen often.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hello!
>
> Do you know how we can get a more user-friendly error when a session
> times out after 90 minutes of inactivity?
>
> Currently we get the following:
>
> "Unable to setup data connection, which is preventing the application
> from working correctly. HTTP Communication Error : 500 (AR 9351)"
>
> We are getting quite a lot of AR 9351 and 9350 errors but I think some
> of the time it is just a timeout, and this error message is making
> users think that there is something wrong with the application.
>
> We have mid-tier 8.1.SP02 Patch 001 201505281150 Hotfix. It's a
> totally bespoke solution.
>
> Full server details below.
> Thanks
> Isabel
>
>
> Server Information
> Application server version: 8.1.00 201301251157
> Hardware: sun4v
> Operating system: SunOS 5.10
> On Sun Solaris virtual cluster
>
> Database
> Database home: /remedy/oracle_client/product/11.1.0
> Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual
> cluster
>
> Mid Tier Version
> 8.1.SP02 Patch 001 201505281150 Hotfix Apache Tomcat/7.0.53 Windows
> Server 2012 Java Version 1.7.0_80
>
>
>
>
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