Hi,
Just beware, firewall people usually put up a relentless fight in order to
prevent changes in their strategy ;-)
Best Regards - Misi, RRR AB, http://rrr.se
> Thanks Misi, I'll try that!
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: 11 March 2016 11:15
> To: [email protected]
> Subject: Re: User timeout triggers ARERR 9351
>
> Hi,
>
> This seems to be a problem between the browser and Mid-Tier. Presumably caused
> by a firewall timeout issue. Maybe you can get your firewall people to look
> into increasing the session length in order to prevent this to happen often.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
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> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hello!
>>
>> Do you know how we can get a more user-friendly error when a session
>> times out after 90 minutes of inactivity?
>>
>> Currently we get the following:
>>
>> "Unable to setup data connection, which is preventing the application
>> from working correctly. HTTP Communication Error : 500 (AR 9351)"
>>
>> We are getting quite a lot of AR 9351 and 9350 errors but I think some
>> of the time it is just a timeout, and this error message is making
>> users think that there is something wrong with the application.
>>
>> We have mid-tier 8.1.SP02 Patch 001 201505281150 Hotfix. It's a
>> totally bespoke solution.
>>
>> Full server details below.
>> Thanks
>> Isabel
>>
>>
>> Server Information
>> Application server version: 8.1.00 201301251157
>> Hardware: sun4v
>> Operating system: SunOS 5.10
>> On Sun Solaris virtual cluster
>>
>> Database
>> Database home: /remedy/oracle_client/product/11.1.0
>> Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual
>> cluster
>>
>> Mid Tier Version
>> 8.1.SP02 Patch 001 201505281150 Hotfix Apache Tomcat/7.0.53 Windows
>> Server 2012 Java Version 1.7.0_80
>>
>>
>>
>>
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