This defect: SW00492389 When session is invalid and IE10 with compatibility view is used, a NullPointerException is returned and user sees ARERR 9351 Is fixed in Midtier 8.1.02 Hotfix 20150911xxxx Hotfix. I would contact BMC Support for the latest 8.1 sp2 hotfix.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, March 11, 2016 6:04 AM To: [email protected] Subject: Re: User timeout triggers ARERR 9351 Hi, Just beware, firewall people usually put up a relentless fight in order to prevent changes in their strategy ;-) Best Regards - Misi, RRR AB, http://rrr.se > Thanks Misi, I'll try that! > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: 11 March 2016 11:15 > To: [email protected] > Subject: Re: User timeout triggers ARERR 9351 > > Hi, > > This seems to be a problem between the browser and Mid-Tier. > Presumably caused by a firewall timeout issue. Maybe you can get your > firewall people to look into increasing the session length in order to > prevent this to happen often. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hello! >> >> Do you know how we can get a more user-friendly error when a session >> times out after 90 minutes of inactivity? >> >> Currently we get the following: >> >> "Unable to setup data connection, which is preventing the application >> from working correctly. HTTP Communication Error : 500 (AR 9351)" >> >> We are getting quite a lot of AR 9351 and 9350 errors but I think >> some of the time it is just a timeout, and this error message is >> making users think that there is something wrong with the application. >> >> We have mid-tier 8.1.SP02 Patch 001 201505281150 Hotfix. It's a >> totally bespoke solution. >> >> Full server details below. >> Thanks >> Isabel >> >> >> Server Information >> Application server version: 8.1.00 201301251157 >> Hardware: sun4v >> Operating system: SunOS 5.10 >> On Sun Solaris virtual cluster >> >> Database >> Database home: /remedy/oracle_client/product/11.1.0 >> Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris >> virtual cluster >> >> Mid Tier Version >> 8.1.SP02 Patch 001 201505281150 Hotfix Apache Tomcat/7.0.53 Windows >> Server 2012 Java Version 1.7.0_80 >> >> >> >> >> Glasgow - UK Council of the Year 2015 >> >> ***Disclaimer**** >> This e-mail and any attachments are for the intended addressee(s) >> only and may contain confidential and/or privileged material. If you >> are not a named addressee, do not use, retain or disclose such >> information. This email is not guaranteed to be free from viruses and >> does not bind Access in any contract or obligation. >> >> SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: >> SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW >> >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
