Madhu,
A Service action doesn't interact with a record, it interacts with a
service.  that service can reference a real world record, or not.  I'll
give you an example.  Lets say that you have many places in your system
where you need to get the square root of a number.  This is fairly simple
workflow, but you need it in 10 different places in your application.  You
can write the workflow to generate the square root once, write it as
service filters on a form, from that point forward, all you need to do is
call that form via service, provide the input value, and get the output
value....this isn't related to a specific record...so a setfields wouldn't
work for this purpose.  Now, replace 'square root' with any 'function' in
your system, and you can see how the ability to make a Service call via
either AL or Filter to this centralized 'function' capability would allow
modularization of your code to the point of write once, use many
style.....something you simply can't do with a setfield action in the same
way :)

On Tue, Apr 19, 2016 at 4:09 AM, Madhu V <[email protected]
> wrote:

> Hi,
>
> I am basically confused on the purpose of using Service action instead of
> usual Set field action.
>
> Example, while I type something on Assignee field and hit 'Enter' (i.e
> return action), there are some active links written with service action to
> get the other details of Assignee. I have understood Service action
> triggers the filters who fire on Service Execution options and the behind
> logic is to get the other details through these filters. My question is
> instead of Service action, Set field action could have been used to get
> these Data. What is the purpose of using Service action here??
>
> Can you please make me understand this ??
>
> Regards
> Madhu V
>
>
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