Thomas, A couple of questions. What is your normal email program? In IE what do you have for your default app to handle MAILTO?
And just for fun … What happens if you copy and paste the URL into an IE window? The only thing I can see from your example that might cause an issue is that everywhere in the URL you encoded the space as %20 except for the space between Incident and Ticket. Try changing that one to %20 as well Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, April 19, 2016 12:41 PM To: [email protected] Subject: Re: Sending request - mailto: Navigation was cancelled ** Thomas I have also tried mailto and unless you are real good formatting across multiple mail platforms and smartphones it might not get you the results you want. In any case, good luck Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thomas Miskiewicz Sent: Monday, April 18, 2016 9:24 PM To: [email protected]<mailto:[email protected]> Subject: Re: Sending request - mailto: Navigation was cancelled ** Mark, yes, we use PERFORM-ACTION-OPEN-URL and tried with New and current. The problem is IE not ARS. The dialog option is of course nice, but we tried to keep it simple so we went for mailto. Thanks Thomas On Monday, April 18, 2016, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Thomas Couple of options. First have you tried including current or new like PERFORM-ACTION-OPEN-URL NEW I think I am doing the same opening a custom pre-formatted email form. I handle this by doing an open window (dialog) and then have a push field (create new record) and close window behind the sent button. Then I have an on create notify filter to actually send. Using the dialog allows you to size the “email” form Hope this helps. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');>] On Behalf Of Thomas Miskiewicz Sent: Saturday, April 16, 2016 4:09 AM To: [email protected]<javascript:_e(%7B%7D,'cvml','[email protected]');> Subject: Sending request - mailto: Navigation was cancelled ** Hello there, we got a button that builds the URL to the current request and then we perform PERFORM-ACTION-OPEN-URL $URL$ to open a new email. The $url$ contains something like this: mailto:?subject=Incident<javascript:_e(%7B%7D,'cvml','?subject%5Cx3dIncident');> Ticket:%2000869696&body=%0ALink%20to%20Ticket:%0A<https://ourserver/arsys/forms%2Farse7%2FOurform%2FAdminstrator%2BView%2F%3Feid=00869696<https://esp-d.inet.bundesbank.de/arsys/forms%2Farse7%2FBBK:TroubleTicket%2FAdminstrator%2BView%2F%3Feid=00869696>>. This works just fine but when we do it in the Internet Explorer it has the side effect that it opens and new IE window that says Navigation to the webpage was cancelled. Ideas how to get rid of it or alternative solution how to email a link to a request? Thanks Thomas _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
