Anyone out there on a holiday weekend?

We are on ARS & Mid-tier 8.1.01, SQL db
Load-balanced
2 application servers
2 mid-tier servers

All of the servers were restarted Saturday. 
ARS is up and working on both app servers. 
One mid-tier is up and working; no issues. 

Broken mid-tier > 
IIS application pool is started, Tomcat 6 is started (both have been 
restarted). 
Mid-tier config.jsp does not open.

ARMIDTIER.log entry:
Caused due to ERROR (623): Authentication failed

I have googled & BMC Communities the error which all point to the Mid-Tier 
Administrator password or Authentication server setting. The system has been in 
place since 2015 - no change to passwords. 

Question: Can I clear the Mid-Tier Administrator password or Authentication 
server setting in the config.properties and have the system use a NULL password 
and clear the Authentication server? If I reset these in the config.properties 
file - what needs to be restarted? ARS & Mid-tier, ARS only, Mid-tier only?

Any other ideas?  

Assistance is greatly appreciated.  Thank you,

Sandra


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Attachment: armidtier0.log
Description: armidtier0.log

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