You should be able to copy the password from the config.properties on the
working server onto the non working one, it might need a format restart,
but beyond that, I can't imagine what would be causing it
On May 29, 2016 1:36:32 PM "Hennigan, Sandra H CTR DSS DSS HQ (US)"
<sandra.h.hennigan....@mail.mil> wrote:
Anyone out there on a holiday weekend?
We are on ARS & Mid-tier 8.1.01, SQL db
Load-balanced
2 application servers
2 mid-tier servers
All of the servers were restarted Saturday.
ARS is up and working on both app servers.
One mid-tier is up and working; no issues.
Broken mid-tier >
IIS application pool is started, Tomcat 6 is started (both have been
restarted).
Mid-tier config.jsp does not open.
ARMIDTIER.log entry:
Caused due to ERROR (623): Authentication failed
I have googled & BMC Communities the error which all point to the Mid-Tier
Administrator password or Authentication server setting. The system has
been in place since 2015 - no change to passwords.
Question: Can I clear the Mid-Tier Administrator password or Authentication
server setting in the config.properties and have the system use a NULL
password and clear the Authentication server? If I reset these in the
config.properties file - what needs to be restarted? ARS & Mid-tier, ARS
only, Mid-tier only?
Any other ideas?
Assistance is greatly appreciated. Thank you,
Sandra
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