If I copy/paste the password - do I restart the ARS services on the application servers?
Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Sunday, May 29, 2016 4:30 PM To: [email protected] Subject: [Non-DoD Source] Re: ARMIDTIER Log 623 Error after server reboot All active links contained in this email were disabled. Please verify the identity of the sender, and confirm the authenticity of all links contained within the message prior to copying and pasting the address to a Web browser. ---- You should be able to copy the password from the config.properties on the working server onto the non working one, it might need a format restart, but beyond that, I can't imagine what would be causing it On May 29, 2016 1:36:32 PM "Hennigan, Sandra H CTR DSS DSS HQ (US)" <[email protected]> wrote: Anyone out there on a holiday weekend? We are on ARS & Mid-tier 8.1.01, SQL db Load-balanced 2 application servers 2 mid-tier servers All of the servers were restarted Saturday. ARS is up and working on both app servers. One mid-tier is up and working; no issues. Broken mid-tier > IIS application pool is started, Tomcat 6 is started (both have been restarted). Mid-tier config.jsp does not open. ARMIDTIER.log entry: Caused due to ERROR (623): Authentication failed I have googled & BMC Communities the error which all point to the Mid-Tier Administrator password or Authentication server setting. The system has been in place since 2015 - no change to passwords. Question: Can I clear the Mid-Tier Administrator password or Authentication server setting in the config.properties and have the system use a NULL password and clear the Authentication server? If I reset these in the config.properties file - what needs to be restarted? ARS & Mid-tier, ARS only, Mid-tier only? Any other ideas? Assistance is greatly appreciated. Thank you, Sandra _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at Caution-www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at Caution-www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
