Do you know if there is any initiative on BMC's part to improve their search? I get better results by going to Google and searching their stuff externally than I do from their internal search.
As a quick example, let's say I want to find out why Smart IT is missing the ability cancel a Knowledge Article. I can go to the search bar on communities.bmc.com and look for the string " smart it cancel article knowledge management", I find nothing even relevant to my search. If I go to Google and in the search bar put " site:communities.bmc.com smart it cancel article knowledge management", the first and fifth links are potentially relevant. I don't think I've ever found something useful through the search on Communities, but fortunately we can find it via Google. The advantage to the ARSList as it currently exists in this capability is obvious -- I get the emails so I can search it on my own, but there's also several other sites I can go to that index the data to be easily searchable. I think if BMC improves their search, that will eliminate the last advantage the ARSList has for me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2016 7:46 AM To: [email protected] Subject: Re: ARSList traction vs Communities... Hi, First of all there is an APP, Jive. It has not worked 100% for a week or so after they introduced SSO, but this should be fixed soon enough I think. Secondly BMC Communities works pretty much as ARSList, even though it has less bad taste jokes ;-) In other words the bulk of what happens is people asking questions about Remedy or ITSM. I was also afraid that they would sensor or meddle in the postings too much, but as Dan said this does not seem to be a big problem. I have received a ping once or twice, but the decision to change the original post has always been on me. Communities has some good things like marking answers as correct, this closing questions, and being able to publish documents (zip-files, def-files, word-documents) which is separated from all the questions/answers. There is also a lot of functionality to find other people there, so in that sense it is more like Facebook than the ARSList is. For me ARSList is more dear, and when time is short I revert to only reading the ARSList... Joe, you should give it an honest test! In any event you might have to move there anyway if you still want to read the ARSList ;-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > And that is my point about an app. I think if BMC built a mobile > communities app and had that available to the community, there might > have been a lot more hits than just the high teens.. Not everyone > hitting the article from the app might have actually read the whole > article, but at least there would probably be more hits.. There is no > way of knowing for sure if all the 19 that actually hit that article > actually did read the whole thing anyway unless they responded to it. > If I were to sport a guess, maybe only 40 to 50% of users opening any > web page read the significant part of a web page anyways before their > attention goes else where on another tab on their browser or another link. > > On a messaging system however, I would assume that a higher percentage > of users hitting that message would actually read a significant part > of that message before discarding it if they do not wish to reply to it. > > I may have a somewhat negative view of the communities but I see it > more like Facebook. I created an account just because my peers would > have liked me to be on it. But I very rarely ever actively use it > unless someone specifically sends me a message or somehow something > actually did manage to catch my attention there.. Email however feels > a lot more personal to me so I tend to respond to emails anyone sends > me even though it's a 20+ year old system.. That apart from the > ability to access it when offline is my pro stand for email rather than a web > community. > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, June 09, 2016 4:11 AM > To: [email protected] > Subject: Re: ARSList traction vs Communities... > > Hi, > > 24 hours since the original post to ARSList. > > 19 pages views referred via ARSList and 16 from BMC Communities. But > this is a > 30 day old post from Communities and it has a total of 211 referrals > during these 30 days. > > I got one personal email regarding this out of ARSList and no public > response. > > On communities we have 44 comments, but I note that 95% of these were > made by the usual suspects (LJ Longwing, Jason Miller, Matthieu > Laurenceau, Rick Westbrock and myself). These people are all quite > active on ARSList as well, and if the post started here we might have > received a lively interaction here instead. > > All in all I think that BMC Communities has some great features for > interacting and pinging friends that you think may have something to > add to a conversation. The total volume of content in BMC Communities > is too great to read, but it has features to filter and get > notification emails. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hi, >> >> Let us put the ARSList to the test in terms of traction/conversion. >> >> One month ago I published the "BMC Engage Bubble Agenda" in >> Communities, > and >> we now have 195 hits on that page. >> >> The Engage Bubble Agenda in itself is a test to create a better, more >> fun > and >> more interesting user experience of browsing Engage topics. Useful >> before > you >> decide to go as well as when you are planning which sessions to >> actually attend. >> >> Access the Bubbel Agenda using this link to verify the traction of >> the >> ARSList: >> https://rrr.se/cgi/index?pg=engage2016&arslist >> >> If you like it and want to boost the corresponding Communities >> document go here and click LIKE: >> https://communities.bmc.com/docs/DOC-42206 >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > ______________________________________________________________________ > ______ > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >> Answers Are, and have been for 20 years" >> > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. 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