Generally speaking upgrading mid tier before application tier should not be an issue but I notice you have a higher mid tier than your application tier. Have you tested this on a mid tier server of the same version as the application tier? I suspect it could be one of those things not tested and missed during backward compatibility between the web tier and the application tier.
Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Sort Order in Web ** LJ, Yes we have a preference server set for the mid-tier. In the user tool the sort works both with and without a preference server declared. Roger On Mon, Jun 27, 2016 at 9:27 AM, LJ LongWing <lj.longw...@gmail.com> wrote: ** Roger, Yes, it should work just fine in Mid-Tier....if it's set to sort specifically in their user tool, are they using a preference server or are their settings stored local files? Is your Mid-Tier server set to have a server as the preference server? On Mon, Jun 27, 2016 at 8:01 AM, Roger Nall <arslist.n...@gmail.com> wrote: ** ARS 8.2 Mid-Tier 9.1 Linux Oracle 11g We are in moving all of our users to the web. One issue that has come up is the sort order of the results list. We have users who have setup multi-field sort for our main ticket form. This works fine in the User Tool but does not work at all on the mid-tier. We can see an entry for one user in their preference record on the Advanced tab in the Result View section in the Sort Criteria field. The entry looks like this - prdttktco01<01:MT:MainTicket>=1|3|7\1|540000096\2|540001169\1 . We are wondering if the sort muti-field sort or works at all in the midtier and if so what do we need to do to get it to work. Thanks, Roger A Nall _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
