Roger,
I would double check your preference server settings on all your user facing Mid-Tier servers W.R.T. 1 - The server name itself (try both short and FQDN). 2 - Make sure you are setting the right port when you configured your Preference Server on your Mid-Tiers if you are not using a portmapper and have specified a port to connect to the ARS Preference Server during the setup and disabled the portmapper. Especially if your AR System Preference Server is setup with a port different from the ports the other AR System servers are configured with. 3 - Make sure that there is no connectivity issue between your mid-tier servers and your ARS Preference Server because of reasons such as a firewall etc. (strong suspicion this might be your issue assuming you might have already checked the above 2 and disqualified them from being the issue.) I would also look for indications in your mid-tier serer logs for any connection attempts made to the preference server that may be returning any sort of an error. I suspect you may have already done this. If not it may be worth taking a look at. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 4:47 PM To: [email protected] Subject: Re: Results List Sort Order in Web ** Joe, Funny you should mention this. This was tested when we had both mid-tier and ARS on the same version. It did not work there either. We upgraded the mid-tier to resolve an issue with the 8.1.2 mid-tier that would not allow columns on the table field to be moved. We were hopeful that the upgrade may have fixed the Sort issue as well but sadly it has not. Any other suggestions would be greatly appreciated. Thanks, Roger On Mon, Jun 27, 2016 at 1:35 PM, Joe D'Souza <[email protected]> wrote: ** Generally speaking upgrading mid tier before application tier should not be an issue but I notice you have a higher mid tier than your application tier. Have you tested this on a mid tier server of the same version as the application tier? I suspect it could be one of those things not tested and missed during backward compatibility between the web tier and the application tier. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 11:43 AM To: [email protected] Subject: Re: Results List Sort Order in Web ** LJ, Yes we have a preference server set for the mid-tier. In the user tool the sort works both with and without a preference server declared. Roger On Mon, Jun 27, 2016 at 9:27 AM, LJ LongWing <[email protected]> wrote: ** Roger, Yes, it should work just fine in Mid-Tier....if it's set to sort specifically in their user tool, are they using a preference server or are their settings stored local files? Is your Mid-Tier server set to have a server as the preference server? On Mon, Jun 27, 2016 at 8:01 AM, Roger Nall <[email protected]> wrote: ** ARS 8.2 Mid-Tier 9.1 Linux Oracle 11g We are in moving all of our users to the web. One issue that has come up is the sort order of the results list. We have users who have setup multi-field sort for our main ticket form. This works fine in the User Tool but does not work at all on the mid-tier. We can see an entry for one user in their preference record on the Advanced tab in the Result View section in the Sort Criteria field. The entry looks like this - prdttktco01<01:MT:MainTicket>=1|3|7\1|540000096\2|540001169\1 . We are wondering if the sort muti-field sort or works at all in the midtier and if so what do we need to do to get it to work. Thanks, Roger A Nall _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
