Not knowing how the field value is getting set, I'm going to guess that it's set/input by the tech at transaction time.
That said, If you only need the contents of this field for the transaction/message (and the value is actually stored elsewhere), maybe you can just use a Display Only field. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin Sent: Monday, January 02, 2017 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: Dialog panels and Notify action ** Greetings, once again! I have figured this out, but I would still like some advice. What was causing my issue is that I was setting the field in question to $NULL$ after the Notify action within the filter. I even tried setting the field to $NULL$ in a different filter step with a later execution order. I suppose this is due to filter phases. (https://docs.bmc.com/docs/display/public/ars91/Filter+phases). Aside from emailing the contents of this field, the contents are also copied to one of two other fields, depending on the tech's choice, that are also saved to the database. Thus I don't need yet another copy of the field's contents. For those who may have encountered this before, should I create another active link that executes After Modify that sets the panel's fields to $NULL$ and then calls Commit Changes? Thanks again! --Dustin Fawver HelpDesk Technician East Tennessee State University (423) 439-4648 _____ From: Fawver, Dustin Sent: Saturday, December 31, 2016 7:09 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Dialog panels and Notify action Greetings! I have created a dialog floating panel containing a character field of which I want to be able to email to the user. The recipient's email is constructed from another field on the form followed by the domain. While the user gets the email, the value of the specific field in question is not being put into the text of the notify action. No email templates are being used at this time. I checked the permissions thinking that they may be playing a part. The Public group has View permission on the form, the dialog panel and the character field. When that didn't help, I thought that maybe the workflow that hid the panel was causing the character field to be inaccessible, although the filter seemed to disagree with me. In the filter workflow that actually fires the Notify action, I placed a Message action immediately before the Notify action to show the value of the field. The prompt correctly displayed the value of the field, but it doesn't appear in the email message. The value of the field is plain text. I also tried placing the value of $Case ID+$ (the request ID) right before the character field name and it comes through just fine. I hope this makes sense. Since this is something that's new in 9.1 and not something that I was trained on, what is it that I'm overlooking? Thanks! --Dustin Fawver HelpDesk Technician East Tennessee State University (423) 439-4648 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
