Hi Dustin, Have you looked into using the assoc versions of the business time commands? I find these to be much easier to work with as they abstract away all the individual names of the time segments from the set fields commands. You just create a business time entity and link all the time segments you need to that. That way you can adjust the calendars of available and unavailable times with a lot of flexibility without ever needing to change the code.
Rod On 10 January 2017 at 08:00, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > ** > > Greetings! > > > So I've ran into some old filters that are using artime to calculate time > differences. I read up on the BMC ARS 9.1 documentation to try to wrap my > head around Business Time 2.0. Here's what I've done. > > > - Created a Level 1 Business Time Segment titled "Work_Day" that runs from > 8:00am - 8:30pm, recurring weekly on Monday - Friday. > > - Created a Level 2 segment titled "Pre_Shift" that runs from 12:00:00am > to 7:59:59am with the aforementioned recurrence. > > - Created a Level 2 segment titled "Post_Shift" that runs from 8:30:01pm > to end of day with the aforementioned recurrence. > > - Created a Level 10 segment called "Holidays_2017" that lists specific > dates and is set as unavailable. > > > The command used in Set Fields is: > > > $PROCESS$ Application-Bus-Time2-Diff "$Arrival Time$" "$Resolved Time$" > "Work_Day" "Pre_Shift" "Post_Shift" "Holidays_2017" > > > It seems to work. However, it looks like I forgot to include a time > segment for the weekends. Here are my questions. > > > 1) Aside from the recurring weekend time segment that I forgot, does it > appear that I have things set up correctly? > > > 2) In order to take into consideration all of the unavailable times, do I > need to include the name of each time segment in the Set Fields command? I > fully expect to have to create another segment with new holidays around the > beginning of next year. There are also times when offices are closed due > to things like inclement weather. I was hoping to have some level 3 or 4 > segments that I would like to have considered as well, but not have to > update the filter each time one is added. > > > I hope this all makes sense. > > > Thanks! > > --Dustin Fawver > > HelpDesk Technician > East Tennessee State University > (423) 439-4648 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
