SRM 8.1.02 Multi-Tenancy Yes Requirement - Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field.
My question is can I do this without an AIF or customization? If I create an AOT with a Change Template that has Tasks tied to it, the AOT must be tied to a Company, so this option doesn't seem to work since I need this available to the Enterprise. If I create an AOT with no Template I can pass variables to create the CRQ but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can I only create the CRQ in Draft mode and the support staff will need to manually add the Tasks via process. Any advice? Thanks Kevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
