Add the tasks in the change *template*. Then build your SRD with the template.
Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <[email protected]> wrote: > ** > > SRM 8.1.02 > > Multi-Tenancy Yes > > > > Requirement – Create a Service Request that the entire enterprise can > submit. End result is to have a CRQ with Tasks attached and the question > responses dumped into the Notes field. > > > > My question is can I do this without an AIF or customization? > > > > If I create an AOT with a Change Template that has Tasks tied to it, the > AOT must be tied to a Company, so this option doesn’t seem to work since I > need this available to the Enterprise. > > > > If I create an AOT with no Template I can pass variables to create the CRQ > but how do I get the Tasks tied to it? I thought maybe I could pass the > CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can > I only create the CRQ in Draft mode and the support staff will need to > manually add the Tasks via process. > > > > Any advice? > > > > Thanks > > Kevin > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
