Hi, You don't have to unhide this field, it is available the SRD Base form.
Cheers Carl On Mon, 14 Aug 2017, 23:38 Kevin Shaffer, <[email protected]> wrote: > ** > I can't use a change template since that won't work in a multi tenant > environment or customization > > I had read Carls workaround but we had to unhide the assignee group field > and set it to public. I just find it hard to believe this can't be done > OOTB but it sounds like you can't add tasks to a CRQ without some > customization to get it to work in a multi tenant environment. > > Get Outlook for Android <https://aka.ms/ghei36> > > ------------------------------ > *From:* Action Request System discussion list(ARSList) < > [email protected]> on behalf of Tauf Chowdhury <[email protected]> > *Sent:* Monday, August 14, 2017 5:15:34 PM > *To:* [email protected] > *Subject:* Re: Basic SRD Question > > ** > JD, > His issue is that you can't have a -Global- SRD tied to an AOT that is > specific to a company. You can't create a -Global- AOT if you want to pick > an app template. > That's where Carl's workaround helps. > > Sent from my iPhone > > On Aug 14, 2017, at 6:10 PM, JD Hood <[email protected]> wrote: > > ** > Add the tasks in the change *template*. Then build your SRD with the > template. > > Thanks, > -JDHood > > > On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <[email protected]> wrote: > >> ** >> >> SRM 8.1.02 >> >> Multi-Tenancy Yes >> >> >> >> Requirement – Create a Service Request that the entire enterprise can >> submit. End result is to have a CRQ with Tasks attached and the question >> responses dumped into the Notes field. >> >> >> >> My question is can I do this without an AIF or customization? >> >> >> >> If I create an AOT with a Change Template that has Tasks tied to it, the >> AOT must be tied to a Company, so this option doesn’t seem to work since I >> need this available to the Enterprise. >> >> >> >> If I create an AOT with no Template I can pass variables to create the >> CRQ but how do I get the Tasks tied to it? I thought maybe I could pass >> the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or >> can I only create the CRQ in Draft mode and the support staff will need to >> manually add the Tasks via process. >> >> >> >> Any advice? >> >> >> >> Thanks >> >> Kevin >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
