JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps.
Sent from my iPhone > On Aug 14, 2017, at 6:10 PM, JD Hood <[email protected]> wrote: > > ** > Add the tasks in the change *template*. Then build your SRD with the > template. > > Thanks, > -JDHood > > >> On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <[email protected]> wrote: >> ** >> SRM 8.1.02 >> >> Multi-Tenancy Yes >> >> >> >> Requirement – Create a Service Request that the entire enterprise can >> submit. End result is to have a CRQ with Tasks attached and the question >> responses dumped into the Notes field. >> >> >> >> My question is can I do this without an AIF or customization? >> >> >> >> If I create an AOT with a Change Template that has Tasks tied to it, the AOT >> must be tied to a Company, so this option doesn’t seem to work since I need >> this available to the Enterprise. >> >> >> >> If I create an AOT with no Template I can pass variables to create the CRQ >> but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ >> Template Name and/or CRQ GUID and maybe some magic would happen or can I >> only create the CRQ in Draft mode and the support staff will need to >> manually add the Tasks via process. >> >> >> >> Any advice? >> >> >> >> Thanks >> >> Kevin >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
