Kevin, Do a search in the archives for posts from me and Carl Wilson (who told me) how to modify some workflow and a field on the SRD form to allow you to pick an AOT with template and still have a "global" SRD. I'm not in a position right now to do it for ya.
Sent from my iPhone > On Aug 14, 2017, at 6:03 PM, Kevin Shaffer <[email protected]> wrote: > > ** > SRM 8.1.02 > Multi-Tenancy Yes > > Requirement – Create a Service Request that the entire enterprise can submit. > End result is to have a CRQ with Tasks attached and the question responses > dumped into the Notes field. > > My question is can I do this without an AIF or customization? > > If I create an AOT with a Change Template that has Tasks tied to it, the AOT > must be tied to a Company, so this option doesn’t seem to work since I need > this available to the Enterprise. > > If I create an AOT with no Template I can pass variables to create the CRQ > but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ > Template Name and/or CRQ GUID and maybe some magic would happen or can I only > create the CRQ in Draft mode and the support staff will need to manually add > the Tasks via process. > > Any advice? > > Thanks > Kevin > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
