LJ,
My registry keys are exactly the same... only my flashboards folder does
not have flashd91_build003.jar it only has flashd91_build001.jar
same goes for arutil91_build003 i only have 001
I do have arapi91_build0003 and log4j.jar is actually named log4j-1.2.14
So there goes my problem....
________________________________
From: ARSList <[email protected]> on behalf of LJ LongWing
<[email protected]>
Sent: Tuesday, December 19, 2017 4:56 PM
To: ARSList
Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
Kevin,
I have a 9.1.04 server here....when I look in the registry (it's a windows
machine), I have the following parameters set
JVM Option Number 0: -Djava.library.path=C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1
JVM Option Number 1:
-Djava.class.path=C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\flashd91_build003.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\FlashboardAgent.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\arapi91_build003.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\arutil91_build003.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\concurrent.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1\log4j.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\FLASHB~1
You should be able to compare and contrast that with your system to see if
there is anything missing, and verify that all of the files exist.
On Tue, Dec 19, 2017 at 8:14 AM, Kevin M Candelaria
<[email protected]<mailto:[email protected]>> wrote:
How can I map that LJ? :D
This along with a few other little issues that I can take care of here will
seal the deal for me to upgrade our prod group.
________________________________
From: ARSList
<[email protected]<mailto:[email protected]>> on behalf
of LJ LongWing <[email protected]<mailto:[email protected]>>
Sent: Tuesday, December 19, 2017 9:46 AM
To: ARSList
Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
That indicates that the classpath for the service isn't mapped properly to
find the flashboard server.
On Tue, Dec 19, 2017 at 7:40 AM, Kevin M Candelaria
<[email protected]<mailto:[email protected]>> wrote:
Thank you for this FAQ, I have been internally doing my own notes of issues
I encountered. Some mistakes. some misunderstandings, some our
customizations having problems but mostly everything is addressed and the
environment has been stable for over 24 hours now.
The only service right now that is not working at all if Flashboards
server. it simply will not start. We do not use it so its not that big of a
deal but its nice to see everything eventually running well. Below is that
error. any input anyone?
java.lang.NoClassDefFoundError: com/remedy/arsys/fbserver/flash/server/Server
Caused by: java.lang.ClassNotFoundException:
com.remedy.arsys.fbserver.flash.server.Server
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
________________________________
From: ARSList
<[email protected]<mailto:[email protected]>> on behalf
of Deshpande, Ashutosh
<[email protected]<mailto:[email protected]>>
Sent: Tuesday, December 19, 2017 9:06 AM
To: ARSList
Subject: RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
That’s great. Thanks for the feedback Kevin. I am not sure about the
assignee issue, but here is one additional detail that I want to clarify
regarding operating mode. This is based on some private feedback I received ☺
• If your system has only AR installed and not CMDB/AI, AR upgrade
installer itself will reset Operating Mode for you.
• If your system has AR+CMDB installed and not AI, CMDB upgrade
installer will reset Operating Mode for you.
• Only if your system has all 3 i.e. AR+CMDB+AI installed, it’s the
duty of AI upgrade installer to reset the Operating Mode.
Note: Check for CMDB and AI components is done via entries in
SHARE:Application_Properties form.
Hope this gives additional clarity and avoids any confusion that anyone may
have.
Having said this, there are a few changes in 9.1.04 that change behaviour
of the install/upgrades and I strongly encourage people on this list to go
through some FAQs that we put together for 9.1.04 release:
https://docs.bmc.com/docs/brid91/en/troubleshooting-installer-failure-during-upgrade-674785597.html#Troubleshootinginstallerfailureduringupgrade-Frequentlyaskedquestions
Thanks and Regards,
Ashutosh.
From: ARSList
[mailto:[email protected]<mailto:[email protected]>] On
Behalf Of Kevin M Candelaria
Sent: Tuesday, December 19, 2017 6:50 PM
To: ARSList <[email protected]<mailto:[email protected]>>
Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
Thanks Ashutosh,
I realized that was the case after AI went on and everything was normal. So
far everything with my upgrade is stable after some trial and error. The
only issue I'm having is I am not able to see assignee values when trying
to assign an incident manually to someone. It will only show the current
logged in user if he/she belongs to that group.
________________________________
From: ARSList
<[email protected]<mailto:[email protected]>> on behalf
of Deshpande, Ashutosh
<[email protected]<mailto:[email protected]>>
Sent: Monday, December 18, 2017 11:52 PM
To: ARSList
Subject: RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
Hi Kevin, LJ,
The 9.1.04 AR installer doesn’t reset Operating Mode from 1 to 0 in case
you also have CMDB and AI in your stack. It expects AR+CMDB+AI all 3 to be
part of the platform and once all of them are upgraded on a given server,
AI 9.1.04 installer resets back the operating mode. This is to ensure all 3
components are always on the same version, as they are not always fully
backward compatible (due to local API and pentaho dependencies).
Thanks and Regards,
Ashutosh.
From: ARSList
[mailto:[email protected]<mailto:[email protected]>] On
Behalf Of LJ LongWing
Sent: Friday, December 15, 2017 10:44 PM
To: ARSList <[email protected]<mailto:[email protected]>>
Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
potentially....I would log a ticket :)
On Fri, Dec 15, 2017 at 10:02 AM, Kevin M Candelaria
<[email protected]<mailto:[email protected]>> wrote:
The install stated successfully finished and the logs had no errors..
Possible defect?
Kevin Candelaria
Senior Technical Support Specialist
Temple University Computer Services
• 215.204.3095<tel:(215)%20204-3095> |
*<mailto:*[email protected]>[email protected]<mailto:[email protected]>
________________________________
From: ARSList
<[email protected]<mailto:[email protected]>> on behalf
of LJ LongWing <[email protected]<mailto:[email protected]>>
Sent: Friday, December 15, 2017 10:56 AM
To: ARSList
Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
That would indicate that the upgrade to 9.1.04 didn't succeed properly if
the operating mode was still 1...
On Fri, Dec 15, 2017 at 8:31 AM, Kevin M Candelaria
<[email protected]<mailto:[email protected]>> wrote:
Update:
I changed ar.cfg from 1 to 0 on Operating-Mode and it's online.
________________________________
From: ARSList
<[email protected]<mailto:[email protected]>> on behalf
of Kevin M Candelaria <[email protected]<mailto:[email protected]>>
Sent: Friday, December 15, 2017 9:19 AM
To: [email protected]<mailto:[email protected]>
Subject: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML
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Hello all,
I have a case with bmc as well but I figure I would ask here if anyone else
may have experience this.
I have done the following:
Upgraded Midtier server to 9.1.04
Upgraded RSSO installation on Midtier to 9.1.04
Upgraded RSSO Integration to Midtier to 9.1.04
At this point everything was working fine, my ARServer was still 9.1.00 and
I had no issues. I ran this midtier version for a few days and had no
problems. In fact the midtier performed a lot faster. It was very nice.
Yesterday I upgraded ARSystem from 9.1.00 to 9.1.04
Upgraded RSSO integration on ARSystem from 9.1.00 to 9.1.04
ARSystem is online, RSSO seems to be working because I can still log on to
Smart IT and Smart Reporting.
Logging in to ARSystem via Midtier gives me ARERR 623. The logs all say I
authenticated and received my SAML token. The database is writing the token.
I have looked everywhere and all my configs seem to be accurate and correct.
Any ideas?
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