The install stated successfully finished and the logs had no errors.. Possible defect?
Kevin Candelaria Senior Technical Support Specialist Temple University Computer Services * 215.204.3095 | *<mailto:*[email protected]><mailto:[email protected]><mailto:[email protected]><mailto:[email protected]>[email protected]<mailto:[email protected]> ________________________________ From: ARSList <[email protected]> on behalf of LJ LongWing <[email protected]> Sent: Friday, December 15, 2017 10:56 AM To: ARSList Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML That would indicate that the upgrade to 9.1.04 didn't succeed properly if the operating mode was still 1... On Fri, Dec 15, 2017 at 8:31 AM, Kevin M Candelaria <[email protected]<mailto:[email protected]>> wrote: Update: I changed ar.cfg from 1 to 0 on Operating-Mode and it's online. ________________________________ From: ARSList <[email protected]<mailto:[email protected]>> on behalf of Kevin M Candelaria <[email protected]<mailto:[email protected]>> Sent: Friday, December 15, 2017 9:19 AM To: [email protected]<mailto:[email protected]> Subject: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing<http://aka.ms/LearnAboutSpoofing> Feedback<http://aka.ms/SafetyTipsFeedback> Hello all, I have a case with bmc as well but I figure I would ask here if anyone else may have experience this. I have done the following: Upgraded Midtier server to 9.1.04 Upgraded RSSO installation on Midtier to 9.1.04 Upgraded RSSO Integration to Midtier to 9.1.04 At this point everything was working fine, my ARServer was still 9.1.00 and I had no issues. I ran this midtier version for a few days and had no problems. In fact the midtier performed a lot faster. It was very nice. Yesterday I upgraded ARSystem from 9.1.00 to 9.1.04 Upgraded RSSO integration on ARSystem from 9.1.00 to 9.1.04 ARSystem is online, RSSO seems to be working because I can still log on to Smart IT and Smart Reporting. Logging in to ARSystem via Midtier gives me ARERR 623. The logs all say I authenticated and received my SAML token. The database is writing the token. I have looked everywhere and all my configs seem to be accurate and correct. Any ideas? -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist
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