potentially....I would log a ticket :) On Fri, Dec 15, 2017 at 10:02 AM, Kevin M Candelaria <[email protected]> wrote:
> The install stated successfully finished and the logs had no errors.. > Possible defect? > > > > > Kevin Candelaria > Senior Technical Support Specialist > Temple University Computer Services > *(* 215.204.3095 <(215)%20204-3095> | ** <*[email protected]> > <[email protected]>* <[email protected]> <[email protected]> > [email protected] > > ------------------------------ > *From:* ARSList <[email protected]> on behalf of LJ LongWing < > [email protected]> > *Sent:* Friday, December 15, 2017 10:56 AM > *To:* ARSList > *Subject:* Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > That would indicate that the upgrade to 9.1.04 didn't succeed properly if > the operating mode was still 1... > > On Fri, Dec 15, 2017 at 8:31 AM, Kevin M Candelaria <[email protected]> > wrote: > >> Update: >> >> >> >> I changed ar.cfg from 1 to 0 on Operating-Mode and it's online. >> >> >> >> ------------------------------ >> *From:* ARSList <[email protected]> on behalf of Kevin M >> Candelaria <[email protected]> >> *Sent:* Friday, December 15, 2017 9:19 AM >> *To:* [email protected] >> *Subject:* ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML >> >> This sender failed our fraud detection checks and may not be >> who they appear to be. Learn about spoofing >> <http://aka.ms/LearnAboutSpoofing> >> Feedback <http://aka.ms/SafetyTipsFeedback> >> >> Hello all, >> >> >> >> I have a case with bmc as well but I figure I would ask here if anyone >> else may have experience this. >> >> >> >> I have done the following: >> >> >> >> Upgraded Midtier server to 9.1.04 >> >> Upgraded RSSO installation on Midtier to 9.1.04 >> >> Upgraded RSSO Integration to Midtier to 9.1.04 >> >> >> >> At this point everything was working fine, my ARServer was still 9.1.00 >> and I had no issues. I ran this midtier version for a few days and had no >> problems. In fact the midtier performed a lot faster. It was very nice. >> >> >> >> Yesterday I upgraded ARSystem from 9.1.00 to 9.1.04 >> >> Upgraded RSSO integration on ARSystem from 9.1.00 to 9.1.04 >> >> >> >> ARSystem is online, RSSO seems to be working because I can still log on >> to Smart IT and Smart Reporting. >> >> Logging in to ARSystem via Midtier gives me ARERR 623. The logs all say I >> authenticated and received my SAML token. The database is writing the token. >> >> I have looked everywhere and all my configs seem to be accurate and >> correct. >> >> >> >> Any ideas? >> >> >> >> >> >> >> >> -- >> ARSList mailing list >> [email protected] >> https://mailman.rrr.se/cgi/listinfo/arslist >> >> > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > >
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