Hi, The other key takeaway from Peter Adams was that "perpetual licenses" would allow you to use the system even after you stop paying support. This situation should be true for most sites if you are not using Remedy On Demand/Helix.
It will of course prevent you from getting updates and patches, but if you put everything on a virtual machine/cloud server, there is no reason to fear a sudden hardware failure. The important thing is to be able to use your license keys for any replacement machine, as these will not be re-generated for you by BMC Support. So check with your sales rep if you have perpetual licenses. Another note on the Demo licensed (unlicensed) server is that while it will technically give you read access to the data (regardless of the number of records), it might not be something you would be allowed to use unless it is for Demo purposes. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) November 28, 2018 10:22 AM, "Carl Wilson" wrote: Hi, I believe Peter Adams hit the nail on the head here, you need to check with your BMC representative as Peter mentions not all pricing plans allow Read only access. I came across this same dilemma for a new client this year where the EULA changed where Read only licencing was not permitted. ---------------------------------------------- Kind Regards, Carl Wilson From: ARSList On Behalf Of Theo Fondse Sent: 27 November 2018 21:17 To: 'ARSList' Subject: RE: BMC Remedy Decommissioning Process At minimum, you can back up the Remedy database and scrap the entire system after verifying the last backup. You can always access the data directly from the restored DB if needs be. There should not be any issue if you retain the system as-is and make it “read-only” in whatever way you choose. Best Regards, Theo Fondse From: ARSList [mailto:[email protected] (mailto:[email protected])] On Behalf Of Dave Shellman Sent: Monday, 26 November, 2018 02:35 PM To: ARSList Subject: Re: BMC Remedy Decommissioning Process Good day Sriram You should be able to access the data using read licenses. Especially since no changes will be made. Dave On Mon, Nov 26, 2018 at 5:50 AM sriram pm wrote: Hi Misi, We have already moved to a different ITSM Tool. The licensing completes by Dec 2018 and we have already stopped using the tool. We want only the read-only archival data as per the company data retention policy. We would remove all the paid licenses and hold only the demo license for retrieving the archived data. I remember when I worked for other companies they used to have the Remedy Server running in a read only mode with the demo license in place for pulling archived data. Just wanted to confirm/understand whether this policy with BMC is still valid or not. Regards, Sriram. On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky wrote: Hi, I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to get upgrades, support or new license keys if you need to reinstall. Another solution is to dump out the data to ARX-files and convert these to HTML-pages where you can then review data there if you need to. I have created a set of free tools to accomplish exactly this task: - RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive (https://rrr.se/cgi/index?pg=chive) - RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude HTML-pages that you store on a file share: https://rrr.se/cgi/tools/main?tool=rrrArxToHTML (https://rrr.se/cgi/tools/main?tool=rrrArxToHTML) Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) November 26, 2018 8:33 AM, "sriram pm" wrote: Hi Experts, Query regarding BMC Remedy Decommissioning. As part of the data retention policy we need to retain the data. In my previous organizations they used to remove the all the paid licenses from remedy and server will run with the standard demo licenses. This demo login would be used to pull data from remedy based on requirements from the users. Just wanted to confirm whether this decommissioning process is still applicable. If not please let me know the current process. Thank you, Sriram. -- ARSList mailing list [email protected] (mailto:[email protected]) https://mailman.rrr.se/cgi/listinfo/arslist (https://mailman.rrr.se/cgi/listinfo/arslist) -- ARSList mailing list [email protected] (mailto:[email protected]) https://mailman.rrr.se/cgi/listinfo/arslist (https://mailman.rrr.se/cgi/listinfo/arslist) (https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient) Virus-free. www.avast.com (https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient)
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