Thanks Misi If it is the company that I believe it is, then Sriram is a custom shop with on site servers. No ITSM.
They switched to SNOW which is why the decommissioning question. Dave On Wed, Nov 28, 2018 at 5:59 AM Misi Mladoniczky <[email protected]> wrote: > Hi, > > The other key takeaway from Peter Adams was that "perpetual licenses" > would allow you to use the system even after you stop paying support. This > situation should be true for most sites if you are not using Remedy On > Demand/Helix. > > It will of course prevent you from getting updates and patches, but if you > put everything on a virtual machine/cloud server, there is no reason to > fear a sudden hardware failure. > > The important thing is to be able to use your license keys for any > replacement machine, as these will not be re-generated for you by BMC > Support. > > So check with your sales rep if you have perpetual licenses. > > Another note on the Demo licensed (unlicensed) server is that while it > will technically give you read access to the data (regardless of the number > of records), it might not be something you would be allowed to use unless > it is for Demo purposes. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > November 28, 2018 10:22 AM, "Carl Wilson" <[email protected] > <%22carl%20wilson%22%20%[email protected]%3E>> wrote: > > Hi, > > I believe Peter Adams hit the nail on the head here, you need to check > with your BMC representative as Peter mentions not all pricing plans allow > Read only access. > > I came across this same dilemma for a new client this year where the EULA > changed where Read only licencing was not permitted. > > ---------------------------------------------- > > Kind Regards, > > *Carl Wilson* > > *From:* ARSList <[email protected]> *On Behalf Of *Theo Fondse > *Sent:* 27 November 2018 21:17 > *To:* 'ARSList' <[email protected]> > *Subject:* RE: BMC Remedy Decommissioning Process > > At minimum, you can back up the Remedy database and scrap the entire > system after verifying the last backup. > > You can always access the data directly from the restored DB if needs be. > > There should not be any issue if you retain the system as-is and make it > “read-only” in whatever way you choose. > > Best Regards, > > Theo Fondse > > *From:* ARSList [mailto:[email protected] > <[email protected]>] *On Behalf Of *Dave Shellman > *Sent:* Monday, 26 November, 2018 02:35 PM > *To:* ARSList <[email protected]> > *Subject:* Re: BMC Remedy Decommissioning Process > > Good day Sriram > > You should be able to access the data using read licenses. Especially > since no changes will be made. > > Dave > > On Mon, Nov 26, 2018 at 5:50 AM sriram pm <[email protected]> wrote: > > Hi Misi, > > We have already moved to a different ITSM Tool. The licensing completes by > Dec 2018 and we have already stopped using the tool. We want only the > read-only archival data as per the company data retention policy. We would > remove all the paid licenses and hold only the demo license for retrieving > the archived data. I remember when I worked for other companies they used > to have the Remedy Server running in a read only mode with the demo license > in place for pulling archived data. > > Just wanted to confirm/understand whether this policy with BMC is still > valid or not. > > Regards, > > Sriram. > > On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky <[email protected]> wrote: > > Hi, > > I thought that you might even continue to use the licenses you have on > your server and just stop paying support. You will then not be able to get > upgrades, support or new license keys if you need to reinstall. > > Another solution is to dump out the data to ARX-files and convert these to > HTML-pages where you can then review data there if you need to. > > I have created a set of free tools to accomplish exactly this task: > - RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive > - RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude > HTML-pages that you store on a file share: > https://rrr.se/cgi/tools/main?tool=rrrArxToHTML > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs > Find these products, and many free tools and utilities, at http://rrr.se > > > > > November 26, 2018 8:33 AM, "sriram pm" <[email protected] > <%22sriram%20pm%22%20%[email protected]%3E>> wrote: > > Hi Experts, > > Query regarding BMC Remedy Decommissioning. As part of the data retention > policy we need to retain the data. In my previous organizations they used > to remove the all the paid licenses from remedy and server will run with > the standard demo licenses. This demo login would be used to pull data from > remedy based on requirements from the users. > > Just wanted to confirm whether this decommissioning process is still > applicable. If not please let me know the current process. > > Thank you, > > Sriram. > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > > -- > ARSList mailing list > [email protected] > https://mailman.rrr.se/cgi/listinfo/arslist >
-- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
