Ok, I know I can’t be the first person to encounter this. Pre 9.x, if you created a CI in a staging dataset the AST:Attribute record was not created until the CI was recon into the gold dataset at which time they were tied to together by the RECON ID. You could then delete the staging record if needed and it did not impact the CI record to attribute record relationship and you could see the record in the AST form (AST:ComputerSystem).
As of 9.x, the AST:Attribute record is now created when you first create the CI in the staging dataset and they are tied together using the staging record's Instance ID. Once the CI is recon to the gold dataset, if you delete the staging record, the AST:Attribute record gets deleted as well. I understand that this is "intended and as designed". BUT, now you can't see the gold asset in AST:ComputerSystem. If I try to create a new AST:Attribute record using the gold record's instance ID data, the attribute record does create. But for some reason, even though the AST:ComputerSystem join criteria is met, I still can't see the CI in AST:ComputerSystem. Does anybody have a workaround for this issue? ARS/ITSM 9.1.04 Regards, Tim -- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
