We have recently upgraded to 18.05 and have removed multiple staging CIs but it never removed AST:Attribute record if Production dataset CI still exists. I think this only occurs, if Production dataset CI is removed and then staging gets removed, will cause AST:Attribute record to be deleted. Not sure if the issue you are referring to exist only in 9.1.04.
Also for manually creating AST:Attribute record check for ztmpkeyword attribute if that is null/incorrect, you cant search/see that asset in asset management. On Thu, Jun 6, 2019 at 12:14 PM Timothy Powell < timothy.pow...@pbs-consulting.com> wrote: > Agreed. The attributes record should be updated once the recon occurs with > the gold data instance ID. But…. > See this article. > > > > https://communities.bmc.com/docs/DOC-61026 > > > > *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *Jason Miller > *Sent:* Thursday, June 06, 2019 12:29 PM > *To:* ARSList <arslist@arslist.org> > *Subject:* Re: AST:Attribute Question > > > > No mater if this is as designed or not, if removing staging data has a > negative impact on the production dataset, I consider this a defect. > > > > I know this doesn't help you in the short term but it sounds like a bad > design based on what you have described. > > > > Jason > > > > On Thu, Jun 6, 2019 at 9:53 AM Timothy Powell < > timothy.pow...@pbs-consulting.com> wrote: > > Ok, I know I can’t be the first person to encounter this. > Pre 9.x, if you created a CI in a staging dataset the AST:Attribute record > was not created until the CI was recon into the gold dataset at which time > they were tied to together by the RECON ID. You could then delete the > staging record if needed and it did not impact the CI record to attribute > record relationship and you could see the record in the AST form > (AST:ComputerSystem). > > As of 9.x, the AST:Attribute record is now created when you first create > the CI in the staging dataset and they are tied together using the staging > record's Instance ID. Once the CI is recon to the gold dataset, if you > delete the staging record, the AST:Attribute record gets deleted as well. I > understand that this is "intended and as designed". BUT, now you can't see > the gold asset in AST:ComputerSystem. > > If I try to create a new AST:Attribute record using the gold record's > instance ID data, the attribute record does create. But for some reason, > even though the AST:ComputerSystem join criteria is met, I still can't see > the CI in AST:ComputerSystem. Does anybody have a workaround for this issue? > > ARS/ITSM 9.1.04 > > Regards, > Tim > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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