Thanks for the reply. Maybe I’m reading the KB wrong. And maybe I had a few anomaly’s. I’m double checking my situation.
Regards, /tp From: ARSList <[email protected]> On Behalf Of Vinod Gaidhani Sent: Thursday, June 06, 2019 2:15 PM To: ARSList <[email protected]> Subject: Re: AST:Attribute Question We have recently upgraded to 18.05 and have removed multiple staging CIs but it never removed AST:Attribute record if Production dataset CI still exists. I think this only occurs, if Production dataset CI is removed and then staging gets removed, will cause AST:Attribute record to be deleted. Not sure if the issue you are referring to exist only in 9.1.04. Also for manually creating AST:Attribute record check for ztmpkeyword attribute if that is null/incorrect, you cant search/see that asset in asset management. On Thu, Jun 6, 2019 at 12:14 PM Timothy Powell <[email protected] <mailto:[email protected]> > wrote: Agreed. The attributes record should be updated once the recon occurs with the gold data instance ID. But…. See this article. https://communities.bmc.com/docs/DOC-61026 From: ARSList <[email protected] <mailto:[email protected]> > On Behalf Of Jason Miller Sent: Thursday, June 06, 2019 12:29 PM To: ARSList <[email protected] <mailto:[email protected]> > Subject: Re: AST:Attribute Question No mater if this is as designed or not, if removing staging data has a negative impact on the production dataset, I consider this a defect. I know this doesn't help you in the short term but it sounds like a bad design based on what you have described. Jason On Thu, Jun 6, 2019 at 9:53 AM Timothy Powell <[email protected] <mailto:[email protected]> > wrote: Ok, I know I can’t be the first person to encounter this. Pre 9.x, if you created a CI in a staging dataset the AST:Attribute record was not created until the CI was recon into the gold dataset at which time they were tied to together by the RECON ID. You could then delete the staging record if needed and it did not impact the CI record to attribute record relationship and you could see the record in the AST form (AST:ComputerSystem). As of 9.x, the AST:Attribute record is now created when you first create the CI in the staging dataset and they are tied together using the staging record's Instance ID. Once the CI is recon to the gold dataset, if you delete the staging record, the AST:Attribute record gets deleted as well. I understand that this is "intended and as designed". BUT, now you can't see the gold asset in AST:ComputerSystem. If I try to create a new AST:Attribute record using the gold record's instance ID data, the attribute record does create. But for some reason, even though the AST:ComputerSystem join criteria is met, I still can't see the CI in AST:ComputerSystem. Does anybody have a workaround for this issue? ARS/ITSM 9.1.04 Regards, Tim -- ARSList mailing list [email protected] <mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list [email protected] <mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist
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