Carina, If I'm not mistaken, they aren't using Remedy anymore (moved to another solution)....so Remedy for them is just in mothballs wanting/needing as little time/effort as possible.
On Thu, Aug 15, 2019 at 12:54 PM Burns, Carina <carina.bu...@risd.org> wrote: > If it’s a custom app, why not import the defs with Designer Studio then > DDM the records off the old ARSystem with migrator? Just be sure your > database/system can handle that volume of data. > > > > I did that for our legacy custom help desk app (built on 4.3 and upgraded > thru 8.1) and it’s all living happily alongside my > ITSM/ServiceDesk/Smartit/DWP apps on my 19.02 box. I just did a basic > “main menu” with “open form” active link buttons to select the old app > forms. I also created a filter restricting record modifies/submits. > > > > If it’s an old ITSM records, could you maybe still migrate/DDM the data > and put them into archive? I don’t know If they’d be viewable with > whatever level of ITSM you’re currently running. > > > > *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *LJ LongWing > *Sent:* Thursday, August 15, 2019 1:36 PM > *To:* ARSList <email@example.com> > *Subject:* Re: Old Remedy 6.3 data > > > > Your option I think is to simply stop using Remedy at that point and just > access the data at the DB level....if you want to use the Remedy > Application, you need the Remedy application though. > > > > On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire < > claire.sanf...@memorialhermann.org> wrote: > > Hey Old Friends! > > > > We have an old Remedy server that is strictly an archive. We have people > ask for ticket info a few times a year or so. We have been told that we > have to upgrade the server. Since the old server is 32bit and the new one > is 64bit, they are telling me I have to reinstall the apps that are on the > server. > > > > Does anyone have a front end for an old Remedy system that does not entail > reinstalling the apps? > > > > [image: Description: Description: > https://secure1.mhhs.org/branding/CORPORATE_DOWNLOADS/USER_TEMPLATES/SYSTEM/email_signature/MHH_ESIGLogo.jpg] > > > > > > Claire Sanford > > ISD ITCC Technical Engineering > > Lead Application Analyst > > > > Memorial Hermann, Memorial City > > Medical Plaza North > > 920 Frostwood > > Houston, TX 77024 > > P 713.338.6035 > > *claire.sanf...@memorialhermann.org <claire.sanf...@memorialhermann.org>* > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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