Carina,
If I'm not mistaken, they aren't using Remedy anymore (moved to another
solution)....so Remedy for them is just in mothballs wanting/needing as
little time/effort as possible.

On Thu, Aug 15, 2019 at 12:54 PM Burns, Carina <carina.bu...@risd.org>
wrote:

> If it’s a custom app, why not import the defs with Designer Studio then
> DDM the records off the old ARSystem with migrator?   Just be sure your
> database/system can handle that volume of data.
>
>
>
> I did that for our legacy custom help desk app (built on 4.3 and upgraded
> thru 8.1) and it’s all living happily alongside my
> ITSM/ServiceDesk/Smartit/DWP apps  on my 19.02 box.  I just did a basic
> “main menu” with “open form” active link buttons to select the old app
> forms.  I also created a filter restricting record modifies/submits.
>
>
>
> If it’s an old ITSM records, could you maybe still migrate/DDM the data
> and put them into archive?  I don’t know If they’d be viewable with
> whatever level of ITSM you’re currently running.
>
>
>
> *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *LJ LongWing
> *Sent:* Thursday, August 15, 2019 1:36 PM
> *To:* ARSList <arslist@arslist.org>
> *Subject:* Re: Old Remedy 6.3 data
>
>
>
> Your option I think is to simply stop using Remedy at that point and just
> access the data at the DB level....if you want to use the Remedy
> Application, you need the Remedy application though.
>
>
>
> On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire <
> claire.sanf...@memorialhermann.org> wrote:
>
> Hey Old Friends!
>
>
>
> We have an old Remedy server that is strictly an archive.  We have people
> ask for ticket info a few times a year or so.  We have been told that we
> have to upgrade the server.   Since the old server is 32bit and the new one
> is 64bit, they are telling me I have to reinstall the apps that are on the
> server.
>
>
>
> Does anyone have a front end for an old Remedy system that does not entail
> reinstalling the apps?
>
>
>
> [image: Description: Description:
> https://secure1.mhhs.org/branding/CORPORATE_DOWNLOADS/USER_TEMPLATES/SYSTEM/email_signature/MHH_ESIGLogo.jpg]
>
>
>
>
>
> Claire Sanford
>
> ISD ITCC Technical Engineering
>
> Lead Application Analyst
>
>
>
> Memorial Hermann, Memorial City
>
> Medical Plaza North
>
> 920 Frostwood
>
> Houston, TX 77024
>
> P 713.338.6035
>
> *claire.sanf...@memorialhermann.org <claire.sanf...@memorialhermann.org>*
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Reply via email to