Eric, You have hit the nail on the head when you said..."The problem I run into is within Internet Explorer."
Which I will simplify slightly by saying it this way: The problem is within Internet Explorer. I am actually a bit surprised that option D continues to do what you want it to do. (Even if it hides the window behind the current application.) The only suggestion I might have would be to try to use OLE to raise the window to the top. (Exactly how to do that... well... that is beyond my OLE skills, but it might be possible via that route.) OR (and this next one is my preferred solution, but I doubt it will be viable for you) How about altering the users "default browser" to one what actually works correctly? (Try FireFox.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/17/07, Eric Cleereman (IT) <[EMAIL PROTECTED]> wrote:
** Hi All, A majority of my users using WUT 6.3 with assorted patches. They have a mix of browsers, including Internet Explorer and Opera in assorted versions. They are all using Windows 2000, XP, or 2003. I am looking to create an Active Link which will open a specific URL in the user's default browser, in a new Window. I've tried the following Run Processes: A) PERFORM-ACTION-OPEN-URL new http://$URL$ B) cmd /c start http://$URL$ C) rundll32 url.dll,FileProtocolHandler http://$URL$ D) explorer "http://$URL$"; The problem I run into is within Internet Explorer. There is a setting under Options \ Advanced for Reuse windows for launching shortcuts. This is checked by default. If it is checked, options A - C all open in an existing browser window if one exists. Option D does work, but it open the new window behind the WUT. I've Googled the heck out of this, and have not found any real good answer. Does anyone have a way to force remedy to open a specific URL from within Remedy, by opening a new window in the user's default browser? Eric Cleereman
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