I had similar problems the other day because licensing issued me eval licenses for SLM using a different Site ID (Support ID) than the production license on the server; the evaluation was done on a trial P.O. and had to use a non-standard Support ID. The application license worked (I could install SLM), but the User licenses did not. Licensing had to issue me all new licenses manually with new keys under my normal Site/Support ID. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Thursday, February 01, 2007 5:02 PM To: [email protected] Subject: Re: Float licenses not recognized ** Have your AR Floating licenses got the same hostid as your AR server in the license tool? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Ben Cantatore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/02/2007 22:55 Please respond to [email protected] To [email protected] cc Subject Float licenses not recognized ** I'm working with support to get this resolved; but starting to feel like I'm going around in circles with them. I'm putting this problem to the list in case someone has gone through this and can offer some solution. This is a Dev box on a linux (suse 9) platform running ARS 7.0.1 server and ITSM apps (change, problem, Incident, Asset...ect) patch 3, connecting to an Oracle 10g database. My new production system with permanent licenses is working fine with fix/float licenses. My dev box with 10 float licenses will have no problem with fix license users, but displays 10 warning messages if you try to click on any link off the homepage that there are no float licenses available (this user being the only one logged in). I've tried the standard stop app, deleted the multilicense, start up apps and re-enter all the licenses again. Anyone got any ideas? TIA __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
