Kelly good try, but my server isn't in a group and there was exactly one user (myself) logged in after a fresh reboot after having deleted the multilicense file. I'd really wish it was a patch issue. I haven't gotten the new licenses as of yet, so I'll have to wait until tomorrow to see if that's the problem.
Gatewood Kelly <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/01/2007 06:17 PM Please respond to [email protected] To [email protected] cc Subject Re: Float licenses not recognized ** I am not sure if this is your issue Ben, but I was made aware of the following issues today with 7.01 patch 1 today by support. I thought the first one might be the culprit. From what I understand, 7.01 patch 01 will not release floating licenses. Once you have reached the overall max number, everyone else will be denied a license. The temporary fix that was suggested to me was support could issue fixed licenses for your users until patch 02 was available. SW00256702 ? Server Group Floating licenses: If you are in a server group environment, floating licenses will be consumed very quickly and users will eventually not be able to get a token. SW00256211 ? Handle Leak: If you use email notifications with attachments, temporary files created on the server are not cleaned up. This will eventually cause the server to run out of handles. SW00256074 ? Server Crashing: ARServer crashes in ARGetMultipleFields when doing ARCreateEntry from Mid-tier. This bug was reported on Solaris Thanks Kelly From: Action Request System discussion list(ARSList) on behalf of Ben Cantatore Sent: Thu 2/1/2007 5:06 PM To: [email protected] Subject: Re: Float licenses not recognized ** Yes, same Site and Host IDs. Michael Worts <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/01/2007 06:01 PM Please respond to [email protected] To [email protected] cc Subject Re: Float licenses not recognized ** Have your AR Floating licenses got the same hostid as your AR server in the license tool? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Ben Cantatore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/02/2007 22:55 Please respond to [email protected] To [email protected] cc Subject Float licenses not recognized ** I'm working with support to get this resolved; but starting to feel like I'm going around in circles with them. I'm putting this problem to the list in case someone has gone through this and can offer some solution. This is a Dev box on a linux (suse 9) platform running ARS 7.0.1 server and ITSM apps (change, problem, Incident, Asset...ect) patch 3, connecting to an Oracle 10g database. My new production system with permanent licenses is working fine with fix/float licenses. My dev box with 10 float licenses will have no problem with fix license users, but displays 10 warning messages if you try to click on any link off the homepage that there are no float licenses available (this user being the only one logged in). I've tried the standard stop app, deleted the multilicense, start up apps and re-enter all the licenses again. Anyone got any ideas? TIA __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
