We followed a similar approach; but because all problems were not solve by the help desk we had to pick more than one two digit ending number.
>>> [EMAIL PROTECTED] 2/13/2007 1:05 PM >>> Use the modulo '%' operator. Divide the integer portion of the ticket # by 100, and if modulo = 0, send it out. Or, if the ticket number ends in "79" for instance, that would work, too. Rick On 2/13/07, Jack Samson <[EMAIL PROTECTED]> wrote: > > All, > > I am trying to send a survey out on every 100th resolved helpdesk ticket. > Has anyone done this and what would be a good workflow approach to > building > this? > > Thanks, > > Jackson _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Confidentiality Notice: This message is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please notify the sender immediately either by phone or reply to this e-mail, and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
