Another thought is to keep track of who is sent a survey (what day and time) then you can also assure that the same person is not sent a survey too often (be defined by your business rules). I would encourage the use of a reference form that would allow the variables of Send every X and also do not send if Survey sent within X number of days.
My favorite Mantra - Remedy Drive it with DATA ! Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason Sent: Tuesday, February 13, 2007 1:56 PM To: [email protected] Subject: Re: Sending HD Surveys on 100th Resolved Ticket I have thought about something similar but never implement it. One option is to set a counter in another form, every time a ticket is resolved, increment 1 to the counter; your survey email will be trigger once the counter reaches 100 or any number you set. Jason Niu Sr. Remedy System Engineer Remedy System & Operation GETS - Enterprise Systems Management Email: [EMAIL PROTECTED] 135 W 50th Street, NYC,NY,10020 212-823-6893. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Tuesday, February 13, 2007 12:49 PM To: [email protected] Subject: [ARSLIST] Sending HD Surveys on 100th Resolved Ticket All, I am trying to send a survey out on every 100th resolved helpdesk ticket. Has anyone done this and what would be a good workflow approach to building this? Thanks, Jackson _________________________________________________________________ Get in the mood for Valentine's Day. View photos, recipes and more on your Live.com page. http://www.live.com/?addTemplate=ValentinesDay&ocid=T001MSN30A0701 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
