I installed on ARS with Remedy 6.3 Patch 16 using SQL 2000 and did not have any problems (in Dev), BUT...when I installed on Mid-Tier 6.3 Patch 16 (in Production) I had huge issues. We ran into terrible memory problems, the entire mid-tier stopped functioning and we could not restart servletexec services. The ServeletExec 5.0 AS seemed to be looking for the serveletexec.dll in a file structure that did not even exist and was not where we were pointing the filter to. It was a nightmare in production for almost 3 hours. Thanks to Venu Reddy at Remedy Support for helping me while the world was falling apart, we got it resolved.
You didn't mention mid-tier, but just in case....be very careful. We had to update the recommended added statement in StartServeletExec.bat from the previously recommended '-Xmx512m' to '-Xmx1028m' in spite of having adequate memory on the server. That and kicking the server a few times seemed to resolve the problem and we now seem to be just fine. Hope this helps. :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Tuesday, February 13, 2007 11:24 AM To: [email protected] Subject: Remedy 6.3 Patch 20 ( DST ) ** I know we have discussed this before but I was wondering if any of you have seen any new problems loading patch 20 for the DST fix. I am running the following: Remedy 6.3 Oracle 10g patch 18 Unfortunately I do not have a development server so once I install patch 20 thats it. -- Katherine __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
