I think you will find that this is because the XP Operating System patch
(which was supposed to be year aware to not cause this to happen) is not
year aware.

 

You will find that any Calendar items, emails, etc... all have dates
that are off by an hour for previous years.  At least that's what I have
seen here.

 

-Scott

 

--------------------------------

Remedy Systems Architect 

Business Systems

Phone : (519) 888-7465 ext. 5750

Cell  : (519) 498-4996

Fax   : (519) 888-7884

[EMAIL PROTECTED]

 

"The single biggest problem in communication is the illusion that it has
taken place."

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, February 21, 2007 3:26 PM
To: [email protected]
Subject: Re: 6.3 Patch 20 - Issues with years prior to 2007

 

Does this mean that for your saved tickets that were created between
March 11th 2006 and April 2nd 2006 that the Create Time for the tickets
are now off by one hour after you installed Patch 20?

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, February 21, 2007 3:17 PM
To: [email protected]
Subject: 6.3 Patch 20 - Issues with years prior to 2007

** 

Hi All, 

I'm running version 6.3 of ARServer under Oracle 9 on AIX, and version
6.3 of Mid-Tier on Windows 2000 in my development environment.  I've
just installed Patch 20 for both, and am in the process of doing some
preliminary testing.

Remedy seems to be applying the revised schedule for 2007 for earlier
years as well.  For example, it seems to be seeing March 20th 2007 as
Eastern Daylight Time (EDT), which is correct.  But it seems to see
March 20th 2006 as EDT as well.  In 2006 EDT did not go into effect
until April 2nd, so it should see that date as Eastern Standard Time
(EDT).

This is an issue for us, as we do a lot of historical reporting. 

Has anyone else running 6.3 Patch 20 (or 7.1 Patch 1) noticed any
problems with Daylight Saving time calculations for 2006 or prior years?

Eric Cleereman 

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