Has anyone found any useful documentation (or created any) on how to actually _use_ the Scripts feature in Incident Management? Since there is no administrator's guide to IT Service Management, or for Incident or Problem for that matter, we are stuck with screen shots of empty forms in the configuration guide and no hint at how we might actually want to use them, followed by miniature paragraphs in the user guide that hint that we might want to use these features if the administrator (that's us!) has set them up. Even ONE example of each type (Initiator and Assignment Script in the documentation or sample data would have been _very_ helpful.
We have figured out a little more about decision trees and templates, the latter aided by the more comprehensive administrator's guide for the Task Management System, supplemented by the Incident Management Task Template Add-On User's guide (you need all of the docs to figure it out, except where the add-on has actually broken functionality in the Change Management system). Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
