Sounds like to me, you issue might just be the Authentications string.. You should know what that is.. Application password.. Go to the ar.conf look for Remedy-App-Service-Password: Make sure there is something there.. first.. Next go to EmailDaemon.properties look for the string com.remedy.arsys.emaildaemon.remedy.Authentication= These should be the SAME if they are not.. Guess what.. no communications from the JAVA application to the ARS server. no comm. will all the correct settings.. So take the Authentication String :: Remedy-App-Service-Password from the ar.conf plop it into the com.remedy.arsys.emaildaemon.remedy.Authentication= make sure there are no Returns in it.. and ./emaild.sh stop email engine will startup and comm will start..
hope that helps On 3/2/07, Kyle Whitley <[EMAIL PROTECTED]> wrote:
> > AR Email side: > 1. Are messages appearing in the Email messages form? > No > 2. Are they showing as "Sent"? > No > 3. When you performed Email Patch 20 upgrade, did you say "no" to the > mailbox configuration question. Saying no would keep your current > configuration. > I didn't actually install it I will have to ask our systems folks who do the installs > 4. Verify the settings (including the port number) in the AR System > Email Mailbox Configuration form > The settings look identical to the patch 17 config that is working > 5. Is it possible that a secure port is now being used for email? Had the sys admins get on the machine in question and try to connect to mail server over specified ports and they were successful. Lucero, Michelle - IST contractor wrote: > Hi, Kyle: > > AR Email side: > 1. Are messages appearing in the Email messages form? > 2. Are they showing as "Sent"? > 3. When you performed Email Patch 20 upgrade, did you say "no" to the > mailbox configuration question. Saying no would keep your current > configuration. > 4. Verify the settings (including the port number) in the AR System > Email Mailbox Configuration form > 5. Is it possible that a secure port is now being used for email? > > Firewall side: > 1. Buy your firewall/security administrator a beer or a Big Red Vanilla > soda. (I prefer the latter) > 2. And then ask very nicely to watch the network traffic while you do a > series of steps, i.e., send email to and from server. > 3. Your administrator can typically catch whatever traffic is being > thrown at the wall. S/He should be able to see data packets that either > pass through or are blocked. > > Disclaimer: I'm not a security administrator. I use to be in a heavily > secure environment where most ports were always closed. It was an act > of congress (for our own good of course) to have a port opened. > > Been there with the infamous UDP port 111 when dealing with ARWeb 4.0 in > the DMZ to ARServer 4.5.x. Everything "appeared" to work except Search > menus. The security god kept saying that all appropriate ports were > open (and that we needed Remedy Tech support to do something about it). > > > I didn't buy him a beer, however we (the powers that be, tech support > and I) did finally convince him to set up a 15 minute session while I > performed the operation. He picked up the problem within seconds. > > Hope that helps, > Michelle > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley > Sent: Thursday, March 01, 2007 1:35 PM > To: [email protected] > Subject: Re: Emal Engine No Incoming/Outgoing Messages > > Tony Worthington wrote: > >> Is your SMTP port open? 25 usually.. >> >> >> >> > That is what they tell me. > > Thanks > > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
