Thanks...will take a look at this ASAP
Kyle
patrick zandi wrote:
**
Sounds like to me, you issue might just be the Authentications string..
You should know what that is.. Application password..
Go to the ar.conf look for Remedy-App-Service-Password:
Make sure there is something there.. first..
Next go to EmailDaemon.properties
look for the string com.remedy.arsys.emaildaemon.remedy.Authentication=
These should be the SAME if they are not.. Guess what.. no
communications from the JAVA application to the ARS server.
no comm. will all the correct settings..
So take the Authentication String :: Remedy-App-Service-Password from
the ar.conf
plop it into the com.remedy.arsys.emaildaemon.remedy.Authentication=
make sure there are no Returns in it.. and ./emaild.sh stop
email engine will startup and comm will start..
hope that helps
On 3/2/07, *Kyle Whitley* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
>
> AR Email side:
> 1. Are messages appearing in the Email messages form?
>
No
> 2. Are they showing as "Sent"?
>
No
> 3. When you performed Email Patch 20 upgrade, did you say "no"
to the
> mailbox configuration question. Saying no would keep your current
> configuration.
>
I didn't actually install it I will have to ask our systems folks
who do
the installs
> 4. Verify the settings (including the port number) in the AR System
> Email Mailbox Configuration form
>
The settings look identical to the patch 17 config that is working
> 5. Is it possible that a secure port is now being used for email?
Had the sys admins get on the machine in question and try to
connect to
mail server over specified ports and they were successful.
Lucero, Michelle - IST contractor wrote:
> Hi, Kyle:
>
> AR Email side:
> 1. Are messages appearing in the Email messages form?
> 2. Are they showing as "Sent"?
> 3. When you performed Email Patch 20 upgrade, did you say "no"
to the
> mailbox configuration question. Saying no would keep your current
> configuration.
> 4. Verify the settings (including the port number) in the AR System
> Email Mailbox Configuration form
> 5. Is it possible that a secure port is now being used for email?
>
> Firewall side:
> 1. Buy your firewall/security administrator a beer or a Big Red
Vanilla
> soda. (I prefer the latter)
> 2. And then ask very nicely to watch the network traffic while
you do a
> series of steps, i.e., send email to and from server.
> 3. Your administrator can typically catch whatever traffic is being
> thrown at the wall. S/He should be able to see data packets
that either
> pass through or are blocked.
>
> Disclaimer: I'm not a security administrator. I use to be in a
heavily
> secure environment where most ports were always closed. It was
an act
> of congress (for our own good of course) to have a port opened.
>
> Been there with the infamous UDP port 111 when dealing with
ARWeb 4.0 in
> the DMZ to ARServer 4.5.x. Everything "appeared" to work except
Search
> menus. The security god kept saying that all appropriate ports
were
> open (and that we needed Remedy Tech support to do something
about it).
>
>
> I didn't buy him a beer, however we (the powers that be, tech
support
> and I) did finally convince him to set up a 15 minute session
while I
> performed the operation. He picked up the problem within seconds.
>
> Hope that helps,
> Michelle
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
__20060125_______________________This posting was submitted with
HTML in it___
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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